Hotels are at the centre of the hospitality industry. In the past few decades, there have been many services available to pre-book hotel rooms. Comfortable accommodations are one of the important parts of tourism, regardless if the hotel is luxurious or modest.

Hotels have mastered the art of pre-booking and aesthetically pleasing interior design but there are hurdles to be solved in the interior operations of the hotels, specifically customer service. Statistics show that 70% of hotel issues arise from the service side. The leading causes of this problem revolve around the lack of a proper system to track customer service management and staff performance management.

This necessitates innovative communication technology to replace the 128 years old Intercom hotel communication technology. The intercom is the point of contact for customers and staff working in hotels.

By replacing the Intercom with our digital solution- the Hotelcom, customer service can be improved dramatically. It’s crucial for hotels to embrace this technology and data-driven era to enhance customer room service and empower their staff. Higher customer satisfaction and higher employee satisfaction mean better success. At Hotelcom, we are constantly researching, designing and developing affordable and efficient solutions for this. Because we believe hotels are a place like home for those far from home.